Terms of Sales

OBJECT :

These conditions of sale are intended to define the relationship contractual between the company SARL WHOMI registered with the RCS of Nice under the number 50184833700025 and the buyer, and the conditions applicable to any purchase made through the commercial site www.phalaenopsisparis.com, whether the buyer is a professional or a consumer. In accordance with European Directive 2000/31/EC relating to certain aspects of e-commerce, the acquisition of a product through the present site implies unreserved acceptance by the buyer of these Conditions of sale. SARL WHOMI reserves the right to modify its terms of sale at any time. In this case, the conditions applicable will be those in force on the date of the order by the buyer.

PRODUCTS:

The products offered are those listed in the catalog published on the phalaenopsisparis.com website, while stocks last available. Each product is accompanied by a description drawn up by Phalaenopsis Paris. The photographs in the catalog are the most faithful possible but cannot ensure perfect similarity with the product offered, especially with regard to the colors.

PAYMENT :

All prices are indicated in Euros including VAT. Prices do not include shipping costs, added at the end of the order.

Payments are completely secure and are made online by credit card thanks to the platforms: SHOPIFY PAYMENTS and KLARNA for payments in 3 instalments. Learn more

DELIVERY DELAY :

Once your order has been registered, it will be confirmed to you by email and shipped in the majority of cases within a delay of 2 to 5 working days.

For products to be manufactured, the deadline is 10 working days.

For pre-order products, allow 20 to 30 working days for production before shipping. Thank you for your patience, we are doing our best to deliver to you as quickly as possible and to satisfy you!

All orders are shipped from Nice, by La Poste by Letter Followed or Colissimo for France and abroad. The costs are based on the number of items ordered and the destination (France or abroad), and are indicated to you before payment in the details of your shopping cart. Shipping costs are offered for any order from 150 euros of purchases.

Delivery times are 2 to 3 working days for France and 3 to 10 working days abroad, from the order confirmation.

RETURNS, EXCHANGE, REFUND:

In accordance with the provision of the Consumer Code on distance selling (articles L121-16 and following of the Code of consumption), you have the option of withdrawal without having to justify any reason, without penalty.

Return costs are the responsibility of the customer.

The law provides that the buyer of a product has a period of 14 working days from delivery to do so. If this period normally expires on a Saturday, Sunday or public holiday or non-working day, it is extended until the first following working day.

Beyond this deadline, SARL WHOMI will be free to refuse the exchange or refund.

Refunds are made within 14 days of receipt of the item.

Your specific requests should be sent to the following email address: contact@phalaenopsisparis.com

The exchange of items or reimbursement can only be accepted if the items ordered are returned to us in perfect condition, neither worn, nor soiled, nor washed, nor damaged.

Returns or exchanges for products on sale or benefiting from a discount are made within 14 working days of delivery. If this period normally expires on a Saturday, Sunday or public holiday or non-working day, it is extended until the first following working day.

In case of return of an item or the order no longer benefits from free delivery, the shipping costs will be deducted when refunding the returned item. Custom orders can be refunded with a surcharge.

The buyer can benefit from a credit note to be used within 3 months after the return if he wishes.

Return address:

Sarl Whomi / Maëlle Pansard

8 mirabeau avenue

06000 Nice

France

PRIVATE INFORMATION RELATED TO THE BUYER:

In accordance with the Data Protection Act of January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. SARL WHOMI undertakes not to disclose to third parties the information communicated.

These T&Cs are subject to French law.